Practically a month after President Joe Biden first introduced that People would have the ability to order speedy at-home COVID-19 assessments free of charge from the federal government, the administration’s web site finally went live on Tuesday. However hours after the positioning’s launch, customers struggled to position orders to houses or house buildings the place different tenants could have already positioned an order.
The extent of the issue continues to be unclear as of publication, however White Home spokesperson Kevin Munoz mentioned, “It’s a very small proportion and USPS will probably be sending our assertion on this shortly.”
Customers attempting to order assessments to multiple-family houses and residences appear to be experiencing this concern essentially the most. As soon as a person enters their info into the shape, they’re prompted with an error message that claims their order couldn’t be positioned.
“Our information present that at-home COVID-19 assessments have already been ordered for this tackle. We’re unable to course of duplicate orders for a similar tackle,” the ordering website’s error web page reads.
Final week, the White Home issued a statement saying that customers will have the ability to name a hotline to order assessments if they’re unable to entry the web site. “There will probably be free assessments out there for each family, and to advertise broad entry, the preliminary program will permit 4 free assessments to be requested per residential tackle,” the assertion mentioned.