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The business user’s guide to Google Voice



All proper, quiz time: In a single sentence, are you able to inform me precisely what Google Voice does?

It is a query even probably the most giddy Google-appreciating geeks wrestle to reply succinctly — and for regular, non-tech-obsessed Homo sapiens, the reply sometimes falls someplace between “Huh?” and “Wait, is that the identical factor as gChat?”

Actually, it is no shock. Google Voice is one in all Google’s most complicated, complicated, and poorly promoted providers. Nevertheless it’s additionally one in all its strongest — if you’re taking the time to determine precisely what it does and the way it can give you the results you want.

And particularly in the event you’re utilizing your telephone for any method of enterprise, it may make a night-and-day distinction in your capacity to remain as linked and productive as doable, irrespective of the place you are working or what kind of gadget you are utilizing at any given second. With out exaggeration, it will fully change the best way you consider your trendy cellular gadgets and what a telephone quantity even is.

Think about this your unofficial information to getting began with Google Voice after which getting probably the most out of the underappreciated however potential-packed service.

The Google Voice enterprise fundamentals

We’ll begin with the fundamentals — and return to that query I posed in the beginning of this dialog: What precisely is Google Voice?

In its easiest kind, Google Voice is a cloud-based service that manages your telephone quantity for you. As a substitute of being linked to a SIM card and tied particularly to a single bodily smartphone, your quantity lives in a fluffy Google server and is managed totally by Google software program.

Quirky as it could appear, that association finally frees your digits from their conventional shackles and lets you talk in all kinds of handy, efficiency-enhancing methods.

At its core, that empowers you to:

  1. Make and obtain calls utilizing your commonplace quantity on any gadget — telephone, pill, and even desktop pc. Nobody you are speaking to will know the distinction.
  2. Ship and obtain common textual content messages by means of the Voice web site or apps on any gadget anytime — even with a number of gadgets being linked concurrently.

Collectively, meaning any telephone, pill, or pc the place you signal into Google Voice successfully turns into “your telephone” — no matter what kind of connection it depends on or if it even has lively mobile service.

So, for example, you may:

  • Set up the Google Voice app on an old Android phone after which have it ring every time a name comes into your quantity, be capable to make outgoing calls on it out of your quantity, and be capable to ship and obtain textual content messages on it together with your common quantity so long as it is linked to Wi-Fi.
  • Set up the Google Voice app onto a Chromebook or Android tablet and talk with prospects and associates in all those self same methods from there.
  • Signal into the Google Voice web site on any laptop computer and deal with calls and messages on it as if it have been your telephone — no matter whether or not your precise present smartphone is close by and even powered on.

Fairly transformative stuff, proper? And there is extra: Google Voice additionally mechanically transcribes your voicemails and allows you to take heed to or learn ’em from any gadget the place you are signed in. It brings Google-caliber spam filtering to your incoming calls, textual content messages, and voicemails, together with the choice to have all your calls screened for you. And it offers you a strong system of contextual name forwarding — nearly like Gmail filters in your telephone.

Like I mentioned, that is one significantly highly effective but in addition confoundingly sophisticated service. Let’s dive in and discover each final piece of the puzzle so you possibly can be sure to’re taking full benefit of all the things it has to supply.

Getting began with Google Voice

Step one to getting began with Google Voice is just signing into the service and setting your self up with a quantity. That a part of the method is best in the event you start on a pc.

With particular person, non-company-connected Google accounts, you possibly can instantly select a brand new Google Voice quantity in any out there space code without cost, or you possibly can choose to pay $20 to transfer an existing number into the service. In both situation, you may need to be within the US to be eligible. (Sorry, worldwide friends!)

With company-connected Google Workspace accounts, Voice is offered within the US in addition to in Belgium, Canada, Denmark, France, Germany, Eire, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, and the UK. Your Workspace administrator should activate the service for you, and it prices $10, $20, or $30 per user per month — billed to the corporate — relying on what tier of service is chosen.

Both approach, as soon as you have obtained your quantity set, you may end up dealing with the main Google Voice dashboard. That is the place you may all the time be capable to see your current calls and messages, make new calls and messages, and skim or take heed to voicemails left in your quantity.

01 google voice dashboard JR Raphael / IDG

The Google Voice dashboard enables you to handle all the things associated to your calls and messages from any gadget the place you are signed in. (Click on picture to enlarge it.)

And so long as you’ve the web site open, any calls coming into your quantity will truly ring your pc — and you may reply ’em proper then and there.

02 google voice incoming call JR Raphael / IDG

Incoming calls could be answered on any gadget the place you are signed into Google Voice — together with a pc. (Click on picture to enlarge it.)

We’ll come again to discover some superior settings in a second. First, we have to shift our focus for a second and get Google Voice arrange on any telephones the place you wish to use it — together with the first telephone you depend on in your day-to-day communication.

Organising telephones with Google Voice

Now that we have the core Voice setup completed, this half’s fairly straightforward:

Both approach, open the app up and observe the prompts to register utilizing the identical Google account you utilized in your preliminary setup in your pc.

On Android, you may be prompted to attach that gadget to Google Voice to permit the telephone to make and obtain calls utilizing your Google Voice quantity. In case your telephone has lively mobile service with a separate quantity that is linked to your provider, observe the steps to hyperlink the 2 and permit them to work collectively.

When you’re utilizing an older or secondary telephone that would not have lively mobile service, simply skip that step. You may nonetheless be capable to make and obtain calls together with your Google Voice quantity every time the telephone’s linked to Wi-Fi.

On each Android and iOS, you may then see the primary Google Voice dashboard interface — with tabs in your current calls, your contacts, your textual content messages, and your voicemails. The round inexperienced button within the lower-right nook of the display will permit you to make a brand new name or begin a brand new message, relying on which tab you are viewing.

03 google voice android app JR Raphael / IDG

The Google Voice cellular apps successfully rework any smartphone into your Google Voice gadget.

And on each platforms, you’ll faucet the three-line menu icon within the app’s upper-left nook to search out the primary settings menu.

In a second we’ll discover the primary Voice settings totally from the service’s web site, the place each final choice is offered, however for now, take a fast peek on the “Making and receiving calls” (or “Make and obtain calls”) and “Incoming calls” areas of the apps’ settings. These will management precisely how calls to and out of your Voice quantity will likely be dealt with on that particular gadget — if they will depend on your carrier-provided mobile minutes, assuming these can be found, or if they will rely totally on Wi-Fi and/or cellular knowledge — and likewise if incoming calls will trigger the telephone to ring so you may concentrate on them.

By default, they will not. So if you’d like to have the ability to reply calls to your Google Voice quantity on this gadget, you may positively wish to modify that.

If in case you have some other telephones or any tablets you wish to add into the combo and permit to entry all the identical Google Voice capabilities, repeat this identical course of on any of them, utilizing the suitable Android or iOS app.

Simply bear in mind: When you arrange all these gadgets to reply calls, you are gonna have an terrible lot of issues ringing each time somebody dials your digits. So in the event you do not need a bunch of various gadgets concurrently demanding your consideration with each incoming name, make sure you go into the Google Voice app’s notification settings on every gadget and make the suitable changes.

In any other case, we’re prepared to maneuver again to your pc to dive in deep to all the Google Voice settings.

Exploring the Google Voice settings

All proper — able to get into a few of Google Voice’s biggest powers?

Again on the Voice desktop web site, click on the gear-shaped icon within the upper-right nook of the display. That’ll take you to the complete Google Voice settings menu, the place you may discover each out there choice.

And my goodness, are there a number of ’em.

The primary part of the display, “Account,” has all your fundamental quantity and gadget administration settings, for anytime you might want to make any foundational adjustments. The one merchandise there you might want to take into consideration proper now could be “Linked numbers.” If you wish to set your Google Voice quantity as much as ahead to any different present numbers — an workplace line, a secondary mobile phone, or perhaps a colleague’s telephone — click on the “New linked quantity” button and observe the steps so as to add and make sure the quantity you want.

04 google voice link number JR Raphael / IDG

Linking a brand new quantity to your Google Voice account for forwarding is so simple as including the quantity into the Voice web site after which confirming it. (Click on picture to enlarge it.)

Shifting on, the second part of the display, “Messages,” accommodates a single swap to have any incoming messages forwarded to your e-mail (in the identical Google account’s inbox). It is a easy contact however a helpful one, particularly in the event you stay in your inbox and wish to be sure to do not miss something in the course of the day.

The third part, “Calls,” is the place the true Google Voice energy begins coming into play. Below “Name forwarding,” you’ll flip a swap subsequent to any linked quantity you added to have all incoming calls in your Google Voice quantity ahead to it on a regular basis.

And straight beneath that, the “Customized name forwarding” part will allow you to arrange contextual filters to ahead solely particular kinds of calls to completely different linked numbers. Merely click on “Create a rule,” and you’ll select particular person contacts, teams of contacts, or broad classes of contacts like nameless callers after which inform Google Voice precisely what to do when these individuals ring you.

05 google voice call rules JR Raphael / IDG

Google Voice’s guidelines are like Gmail filters in your incoming calls. (Click on picture to enlarge it.)

Again on the primary Google Voice settings display, the “Calls” part has another choices value your whereas to contemplate:

  • “Get e-mail alerts for missed calls” will do precisely what you’d anticipate. It is a incredible approach to ensure an necessary name by no means goes unnoticed.
  • “Display calls” will immediate each incoming caller to state their identify after which place them on maintain when you hear the recording so you possibly can resolve if you wish to reply.
  • “Incoming name choices” will activate the skills so that you can document an incoming name by urgent the quantity 4 and to switch an in-progress name to one in all your different linked numbers by urgent the * key (although solely on particular person Google accounts and never inside Workspace-associated Google Voice setups, considerably unusually).

Skip down from there to “Voicemail,” and you will find choices to document your outgoing voicemail message and handle different voicemail-related preferences.

Below “Funds,” you possibly can join a fee methodology to use credit score for worldwide calls, in the event you’re so inclined. Within the US, calls made by means of Google Voice to different US numbers in addition to Canadian numbers are fully free, whereas calls to different nations vary in their rates.

And final however not least, beneath “Safety,” you may most likely wish to flip the swap subsequent to “Filter spam.” That’ll enable Google’s spam detection programs to cease suspected junk calls, messages, and voicemails from ever bothering you.

Whew! Instructed ya Google Voice had plenty of fascinating layers, did not I? Maintain the telephone, although: We have got yet one more pair of highly effective prospects to discover earlier than we name it a day.

The Google Voice enterprise bonuses

Considered one of Google Voice’s most helpful set of options is offered just for enterprise accounts — particularly, these utilizing the Google Voice Commonplace or Premier ($20 or $30 per consumer per 30 days) tiers of service.

In case your group is on such a plan, you possibly can dial into a few superior business-oriented telephone administration choices:

  1. You may arrange a completely automated, professional-sounding telephone menu system that solutions calls on one in all your Google Voice numbers and directs callers to completely different locations relying on the time of the day and which choices they choose.
  2. You may create ring teams that make it straightforward for a number of individuals to deal with calls coming into the identical quantity — like a single streamlined quantity for a gross sales staff, for example. The primary quantity can both ring each related staff member’s telephone on the identical time so whoever solutions first will get the decision, or it may ring all the related numbers individually in a random order.

Each choices could be configured by your Google Workspace administrator within the Google Voice part of the Google Admin console.

Oh, and yet one more factor: Any Google Voice quantity can join on to a wide range of specialty boxes and handsets that successfully permit you to have subscription-free landline-like phones for your desk or home office. You may set up a standalone quantity by means of Google Voice for such a line and even have calls out of your different Google Voice numbers mechanically ring these telephones along with ringing different gadgets, so you possibly can simply reply any name wherever you want.

And now you realize, from begin to end, how Google Voice can rework your online business and the very approach you consider your telephones. All that is left is to create your account, get issues arrange the best way you need, after which get pleasure from your newly enlightened method to telephone quantity administration.

Copyright © 2022 IDG Communications, Inc.

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