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eNom data center migration mistakenly knocks sites offline



A knowledge middle migration from eNom internet hosting supplier brought on sudden area decision issues which are anticipated to final for a number of hours.

Clients began to complain that they might not entry their web sites and emails resulting from Area Identify System (DNS) points.

My google apps gmail isn’t getting e mail, seems DNS isn’t working as a result of @enom is doing “a datacenter transfer” that bumped into issues. What medieval instances are these when a datacenter transfer brings down DNS for organizations? Advance warning would have been good @enomsupport.

The corporate mentioned that it acquired stories of domains utilizing eNom nameservers that have been failing to resolve and acknowledged the issue.

“We’re receiving some stories of domains utilizing our nameservers that are failing to resolve. Owing to the migration we’re unable to analysis and totally tackle the problem till the migration is full. This isn’t an anticipated consequence from the migration, and we’re working to deal with it as a precedence” – eNom

After trying into the problem, the corporate has discovered that the area decision issues are affecting a number of hundred domains. eNom estimates that the outage would final for a number of hours.

eNom prospects affected by the issue cannot change the nameservers as a result of eNom is down and all they’ll do is look forward to the migration to finish:

“What’s completely nuts about that is we cannot change our NameServers resulting from eNom itself is down (happening 24 hours now). By no means in my life have I been in a state of affairs the place I am unable to route round community subject on the root area data stage. We’re completely trapped!” – eNom customer

An preliminary upkeep discover from the corporate mentioned that the info middle migration would take 12 hours, between 6 AM PST and 6 PM PST on Saturday, January 15.

Throughout this era, and can be unavailable and prospects wouldn’t have the ability to log into their account from the online interface and the API can be down.

Whereas some administration actions wouldn’t be potential, the corporate mentioned that DNS decision and e mail providers would stay operational.

In subsequent updates on the progress of the info middle migration progress, the corporate introduced a number of extensions for finishing the method, the newest one being for January 16, 12:00 PM PST.

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