Sydney-based Curious Thing is an aptly-named startup. The voice AI communication platform can name folks and ask them questions like “How are you feeling as we speak?” after which comply with up with “how does it really feel in comparison with yesterday?” Used primarily by well being and monetary firms, Curious Factor introduced as we speak it has raised $7 million AUD (about $4.8 million USD) in pre-Collection A funding led by Hawkstone with participation from Blacksheep Capital, January Capital and returning buyers Reinventure and Qualgro.
Curious Factor was based in 2018 by CEO Sam Zheng, CTO Dr. Han Xu and chief technique officer David Mckeague as a HR tech firm, earlier than pivoting to voice AI this yr. The corporate says its platform has processed greater than three million minutes of AI-human conversations to this point. Its purchasers embrace Foodpanda, Quitline, Calvary and Medibank, Brighte, Humm Group and several other state and native governments.
Zheng informed TechCrunch “as an alternative of answering questions like ‘what’s the climate as we speak?’ we thought, can we will construct an AI that’s designed to ask open-context questions and importantly derive insights from folks?”
“It’s a voice AI as a result of the voice telephone name carries the best attribute of being proactive and immediate to encourage prospects to share extra,” he added. “We all know that for a similar query, individuals are extra more likely to share if they’re speaking.”
Zheng mentioned he normally describes Curious Factor to purchasers as “proactive buyer care.” Within the well being sector, it’s used for each day check-ins on sufferers. For instance, the corporate labored with a number of state governments in Australia to name COVID sufferers about their state of affairs and signs, so clinicians might give them the correct of help. Within the monetary companies and fintech industries, Curious Factor’s use instances embrace onboarding help, data validation, cost reminders and lapsed buyer suggestions assortment.
Another examples of questions Curious Factor can ask embrace: “you may have an appointment on Friday, can I please affirm that you’re coming,” adopted by “do you’ll want to reschedule” if a affected person says no. Within the monetary companies trade, it could actually ask folks issues like “Your membership has expired, would you rethink renewing if we offer you 10% off?,” “Can I please perceive why you determined to cease utilizing our service?” and “Thanks for utilizing our service. Is there any suggestions you’ll be able to share with us?”
About 85% of Curious Factor’s income at the moment comes from Australia, and a part of its new funding will likely be used to broaden in Southeast Asia and the US, Zheng mentioned. It additionally plans to rent for its tech group.